Thursday, September 26, 2013

Saif bin Zayed witnesses Signing of Agreement Between MoI and Etisalat Academy

To grant client service excellence diploma


ABU DHABI, United Arab Emirates - Wednesday, September 25th 2013 [ME NewsWire]

Lt. General HH Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, witnessed today the signing ceremony of an agreement between the Ministry of Interior and Etisalat Academy. The agreement introduces a diploma on client service excellence. It aims to improve the skills of front-desk employees who provide services to the public and elevate them to international standards.
Lt. General Saif Abdullah Al Sha’far, Undersecretary at the Ministry of Interior, and Ali Mohammed Al Sharid, CEO of Etisalat Services Holding, signed the contract at the Abu Dhabi Police GHQ. The ceremony was attended by Major General Nasser Lakhrebani Al Nuaimi, Secretary General of the Office of HH Deputy Prime Minister and Minister of Interior; Major General Ahmed Nasser Al Raisi, Director General of Central Operations; Ahmad Abdulkarim Julfar, Etisalat Group's Chief Executive Officer; Ali Al-Qayedi, Acting General Manager, Etisalat Academy; and a number of top officers and officials from both sides.
HH Deputy Prime Minister and Minister of Interior expressed his happiness for this national cooperation that aims to serve the sons of the homeland and clients alike. His Highness said: “One of our main duties as officials in the country is to search for distinguished human resources, qualify them, and give them the opportunity to create and innovate.”
His Highness stressed his confidence in the sons of the homeland for their excellence in many fields, as proven in many cases and many experiences locally and internationally.
Furthermore, Lt. General Saif Abdullah Al Sha’far, Undersecretary at the Ministry of Interior, said: “The  client service excellence diploma project is a new initiative launched by the Ministry of Interior to improve the services provided to the public. Our services are priorities that the ministry is developing in order to meet high performance levels. We aim to achieve a qualitative step to implement different standards, and mainly improve human resources via a scientific approach that is supervised by academics. This will enable us to achieve the highest levels of client satisfaction.”
He added: “Joining the program of the client service excellence diploma is available to all employees who serve internal and external clients. Participants will be chosen based on certain terms and conditions set by the Client Service Department at the ministry. At the end of the course, the trainee will obtain a professional diploma that proves he/she has gained the knowledge, expertise, and practices related to client services.
This program is designed based on experimental education. It uses video and audio tools as well as introducing theoretical and practical lectures to enable trainees to obtain knowledge and expertise necessary for client servicing.”
CEO Al Sharid of Etisalat Services Holding welcomed this cooperation with the Ministry of Interior to grant the client service excellence diploma to the ministry’s employees. He said: “We are honored to take part in developing employee performance at the ministry’s front desks, so that they can provide the best services. This is congruent to the strategic goals of the Ministry of Interior and is in line with the vision of Lt. General HH Sheikh Saif bin Zayed Al Nahyan to make the service quality a top priority for the ministry.”
He added: “We have utilized our long-standing expertise in training and excellence in client servicing to design the training courses specifically for the employees at the Ministry of Interior. The courses aim to provide them with knowledge, expertise, and capabilities necessary for their work field. With this training they can deliver the best services to clients and public members at the level required by the ministry.”
This diploma is related to the strategic plan of the Ministry of Interior and the Abu Dhabi Police GHQ to maintain the public’s trust in its high-quality police services. It aims to utilize human resources through training and developing the capabilities of the employees, service providers, and receptionists across all sectors of the ministry and the Abu Dhabi Police.
The diploma was designed in cooperation with the Etisalat Academy in Dubai to conform to the requirements of the Ministry of Interior, specifically for the ministry’s employees across all sectors. It is based on the highest international standards in client service, as well as the Emirates Government Service Excellence Program, in order to improve the employees’ expertise, skills and knowledge in client service, excellence and professional skills.
The four-month diploma program is recognized locally and internationally. It is provided via Etisalat Academy, in cooperation with the International Business Training Association (IBTA). Graduates will obtain the Certified Business Professional (CBP) certificate in client service.
For more information about:
The Ministry of Interior, please click HERE
Abu Dhabi Police, please click HERE
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Photo Captions:
Photo 1: Lt. General HH Sheikh Saif bin Zayed Al Nahyan & Ahmad Abdulkarim Julfar Lt. General Al Sha’far signing the agreement
The Arabic-language text of this announcement is the official, authoritative version. Translations are provided as an accommodation only, and should be cross-referenced with the Arabic-language text, which is the only version of the text intended to have legal effect.

Contacts
The UAE Minister of Interior's General Secretariat, Tactical Affairs and Security Media Department 
Abu Dhabi Police GHQ - Security Media
Chris Cron +971-(0)-50-987-1317


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