Abu Dhabi, United Arab Emirates - Saturday, September 27th 2014 [ME NewsWire]
The Capital Police Directorate at Abu Dhabi Police General Headquarters launched the instant translation service (in over 24 languages and dialects) through the hotline. The service is connected to the Central Operations Room 24 hours a day, 7 days a week through the emergency number (999).
The Translation Branch at the Media and Public Relations Section, the Capital Police Directorate, handled 17594 calls involving translation in the past 20 months, as of early 2013 through the first 8 months of 2014.
This technology has saved the operations room staff time and effort, when communicating with individuals who do not share a common language or dialect reporting an emergency to the central operations department. In such cases, callers are automatically forwarded to the hotline service at the translation branch, where a professional interpreter will facilitate an effective communication to acquire the necessary information and handle the report in a timely manner.
Brigadier Maktoum Al Shareefi, Director of the Capital Police Directorate, said, “This service has contributed to the timely delivery of information to the competent police entities, and is an essential elements in solving cases and responding to reports.”
He added, “The UAE being home to over 200 nationalities, communication with individuals who do not share a common language becomes a difficult task in many cases, whether they were submitting a report or suspects. Thanks to this technology, we can save both time and effort in our bid to maintain security and communicate promptly with the callers.”
Statistics have shown that the Translation Branch has handled as many as 8547 cases during the first eight months of 2014, compared to 9047 cases during 2013.
Brigadier Al Shareefi noted that cases requiring interpreting service are not regarded as numbers; they are rated as per the amount of time and effort they helped to save through the on-screen interpreting service, as well as catering to the rights of all those who deal with police bodies.
Brigadier Al Shareefi also explained that the Translation Branch was established in 2010 as per the directives of the police leadership, in a bid to provide written and oral translation services to the various police departments, directorates and sections. The branch has been acquiring increased attention from the police leadership, out of its firm belief in the importance of providing all means of justice to the citizens and residents of the UAE, using state-of-the-art technologies for video remote interpreting. “Our next objective is to provide language interpreting services to include a total of 45 languages and dialects, serving the majority of nationalities living in the country,” he continued.
In conclusion, Brigadier Al Shareefi noted that the Translation Branch uses high-end technologies in providing its services through CCTV, with screens installed in all police stations. When the Translation Branch services are required, the desired language is selected from the languages list, and then communication is established between the interpreter and the individual at the police station through the advanced video conferencing technology.
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The Arabic-language text of this announcement is the official, authoritative version. Translations are provided as an accommodation only, and should be cross-referenced with the Arabic-language text, which is the only version of the text intended to have legal effect.
Contacts
The UAE Minister of Interior's General Secretariat, Tactical Affairs and Security Media Department
Abu Dhabi Police GHQ - Security Media
Chris Cron +971-(0)-50-987-1317
E-mail: cron.media@hotmail.com
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