The Customer Service Department at the General Directorate of Strategy and Performance Development at the Ministry of Interior recently organized introductory seminars to discuss the Customer Service Excellence Diploma program, which was launched by the Ministry of Interior, in cooperation with Etisalat Academy-Dubai, in various sectors at the ministry. The program aims to qualify and enhance the skills and competencies of customer service employees in the ministry, as well as senior leaders in the state in the area of customer service.
The seminar falls in line with the ministry’s keenness to provide distinguished and high-quality services and support, improve the level of performance and develop work in various organizational units in the ministry and police departments in the state, in accordance with international best practices.
The seminars were presented by a work team that included Lieutenant Colonel Nasser Khadem Al Kaabi, Head of the Customer Service Department at the Ministry of Interior; Captain Ghaleb Mohammed Al Kutbi; Captain Faisal Rashid Al Shamesi; and Hamad Yusuf Al Obaidly from the Customer Service Department at the Ministry of Interior.
For his part, Lieutenant Colonel Nasser Al Kaabi, noted that the Ministry of Interior has devoted considerable attention to customer services,as per the UAE Vision 2021, so as to embody the federal government’s strategic plan, the local government’s strategic plan, and the Ministry of Interior’s strategic plan. He also said that the Customer Service Excellence Diploma program aims to raise the level of skills and behavior by providing staff members with the necessary knowledge through training exercises derived from real life scenarios. He also said that the program was designed according to international standards and the Emirates Government Service Excellence Program’s standards. Furthermore, he pointed out that a cooperation agreement was previously signed with Etisalat Academy-Dubai to implement the program, with a view to upgrade the provision of various, distinguished, and high-quality services to all customers at the state level.
He also said that based on the principle of partnership and teamwork, the Ministry of Interior has allocated 10% of the diploma program’s seats to federal ministries and bodies in order to enhance the exchange of experiences and to give a chance to develop the customer service sector according to the highest global standards for all entities in the state. Accordingly, the ministries and government entities were invited to participate in the Emirates Government Service Excellence Program to take advantage of the diploma program.
The team presented a detailed explanation of the Customer Service Excellence Diploma’s objectives and the targeted groups which represent all front-desk employees who provide services to the public, such as customer service staff members; the traffic, patrols, and licensing staff members; and passports’ staff members.
In conclusion, the team provided an explanation on the diploma’s contents, the official hours of the diploma program (90 hours, two days per week for a period of 4 months). After that, the trainee receives an accredited certificate from the International Business Training Association (IBTA), which is a knowledge-centered organization committed to training and certifying business professionals to international standards.
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The Arabic-language text of this announcement is the official, authoritative version. Translations are provided as an accommodation only, and should be cross-referenced with the Arabic-language text, which is the only version of the text intended to have legal effect.
Contacts
The UAE Minister of Interior's General Secretariat, Tactical Affairs and Security Media Department
Abu Dhabi Police GHQ - Security Media
Chris Cron +971-(0)-50-987-1317
E-mail: cron.media@hotmail.com
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