Genpact Global Services Footprint Now in 17 Counties
New York, Dubai - Sunday, October 23rd 2011 [ME NewsWire]
Genpact Limited (NYSE: G), a global leader in business process and technology management, today announced the opening of its Dubai, United Arab Emirates (UAE) global delivery center. The 80-seat modern center set up in Dubai as a licensed partner of Dubai Outsource Zone (DOZ), a member of TECOM investments, will provide business process services such as claims processing, customer service, collections, treasury operations, finance and accounting, analytics and risk-related services for clients in the Middle East and North Africa.
“We are delighted to begin operations in Dubai and hope to grow this center into a 500-person center in the next three years,” said Tiger Tyagarajan, President and CEO, Genpact, speaking at the opening. “Not only will the center deliver business impact through our uniquely scientific Smart Enterprise Processes (SEPSM) framework, it will also help our clients make smarter business decisions through our Smart Decision Services comprising analytics and research, reengineering and risk management.”
Setting up operations closer to clients is part of Genpact’s growth strategy and the decision to set up in the UAE is based on the excellent infrastructure, supportive government policies, connectivity with the rest of the world, and the ease of doing business in Dubai. Genpact now has delivery centers in 17 countries around the globe.
Speaking at the inauguration,Malek Al Malek, Managing Director, Dubai Internet City and Dubai Outsource Zone, said, “Dubai has historically been a gateway to the markets of the region and continues to welcome innovative organizations like Genpact. Their decision to set up base as a DOZ licensed partner adds significant value to the UAE’s business and professional landscape and gives corporations access to internationally benchmarked business processes. Genpact’s regional operations at the free zone will also allow them to service the wider markets more efficiently as well as offer easy access to a vast talent pool.“
“The Dubai center will increase our capabilities to deliver services in Arabic and we will initially be focusing on clients in the UAE, Kuwait, Qatar, Bahrain, Oman and the Kingdom of Saudi Arabia markets,” said Vishal Pandit, SVP and Business Leader, Middle East at Genpact. “We will be providing project-based analytics and reengineering services as well as transaction processing and customer care services.”
In addition to providing business process management services out of Dubai, Genpact will also be working with clients to improve the effectiveness of their IT infrastructure.
Dubai Outsource Zonecaters to organisations specialising in services such as business process outsourcing, knowledge process outsourcing and legal process outsourcing. Additionally, it offers an environment that attracts different elements of the value chain, including banking and finance, insurance, IT, legal and airlines.
About Genpact
Genpact Limited (NYSE: G), a global leader in business process and technology management services, has developed a science behind superior business processes. Genpact’s unique process thought leadership captured in its Smart Enterprise Processes (SEPSM) framework, combined with deep domain expertise in multiple industry verticals, delivers better business outcomes across the enterprise, rather than simply providing efficiency gains within a single function. Genpact’s Smart Decision Services deliver business insights to its clients through targeted analytics, reengineering expertise, and advanced risk management. Genpact makes technology more intelligent by embedding it with these process and data insights in addition to providing a wide range of technology services. Built on a legacy of serving GE for more than 14 years, Genpact enables companies worldwide to make smarter decisions, helping them drive revenue growth, compete more successfully, mitigate risk effectively, and improve operating margins and working capital. Driven by a passion for process and operational excellence based on its Lean and Six Sigma DNA, the company’s 51,000+ professionals around the globe deliver world-class business process management services everyday to its more than 600 clients – from a network of 51 delivery centers across 17 countries supporting more than 25 languages. For more information, visit www.genpact.com, Follow Genpact on Twitter, Facebookand LinkedIn.
For more information:
Gail Marold(Genpact Media Relations)
gail.marold@genpact.com
+1 919-345-3899
Barbara Tate(For Genpact U.S.)
barbara.tate@ogilvy.com
+1 212-880-5338
Rupali Kathuria(For Genpact India)
rupali.kathuria@bm.com Phone: +91 124 441 7589
About Dubai Outsource Zone
Dubai Outsource Zone (DOZ) is the perfect base for companies that provide mid-to-high-end business processes outsourcing (BPO) services and back office operations. DOZ offers these companies a comprehensive and efficient infrastructure and a business-friendly environment to set up hubs that service local, regional and global markets. DOZ’s offerings include 100% exemption from taxes; arguably the world’s most reliable technology and communications infrastructure, a one-stop-shop of support services and the best possible working environment. For more information: www.doz.ae
Contacts
Nancy Sudheer
JIWIN Public Relations
An APCO Worldwide Company
+ 971 4 369 2834
nsudheer@apcoworldwide.com
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