The Ministry of Interior has launched 169 electronic services through its website, and 30 smart services via mobile phones. This initiative is in pursuance of the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE vice President, Prime Minister and Ruler of Dubai, and is implemented under the constant supervision of Lt. General HH Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior.
The Ministry of Interior’s Smartphone platform was launched for all types of smart phone operating systems: Apple, Android, Blackberry and Windows. It provides many direct services to link users electronically to a number of service providers in the country, such as vehicle inspection and insurance companies. The platform also provides an integrated comprehensive link to the ministry’s website through the Unified Login mechanism (username and password) to obtain services from any channel of electronic communication. Users can register once using the Single Sign-On property directly on the website or through smart phones, and gain access to all the available ministry’s services.
These remarks were made by Major General Dr. Ahmed Nasser Al Raisi, Director General of Central Operations at Abu Dhabi Police. He stressed the importance of this e-transformation commensurate with the developments taking place in the Information Technology (IT) industry, so as to enable easy access of community members to these services wherever they are.
“The Ministry of Interior will be achieving full automation of the 339 services it offers through smart phones or through its website by the end of the year, in addition to the Interactive voice response (IVR) and Interactive Messaging services in telecommunications,” indicated Al Raisi. He also noted that a Smart Application Center was established at the Ministry of Interior to handle all electronic procedures pertaining to services, and respond to customers’ inquiries. This center is operated by a highly qualified team of Emirati citizens.
Major General Dr. Ahmed Nasser Al Raisi added that the ministry is steadily forging ahead towards achieving e-transformation as per the strategy set up for this end. “The ministry seeks to attain full automation of procedures, to enable customers to complete their transactions automatically with a single click on the smart applications without human intervention,” stated Major General Al Raisi. He also noted that the ministry is planning to launch a new mechanism that would allow customers to complete their transactions periodically without having to apply for the required service.
“The services offered in the first phase would help save time and effort and time for citizens and residents alike. They include vehicle registration renewal, payment of fines through mobile phones and the Ministry of Interior's website without having to visit the relevant service center. Work is currently underway to add the passport renewal service for mobile phones in the coming days, in addition to the 30 days (short term visits) and 90 days visit visas (long term visits) service, the domestic workers card and entry permit and other security services benefiting users in the state,” stated Major General Al Raisi.
In conclusion, Major General Al Raisi stated that the Ministry of Interior’s services will ultimately become e-services by the end of the year. The related procedures will be reviewed as per the existing technical developments and re-engineered accordingly.
Access Channels to Electronic Services
For his part, Lieutenant Colonel Ibrahim Hamad Al Hinai, Chairman of the E-transformation Executive Committee pointed out that the Ministry of Interior provides a number of channels of electronic communication, including the Interactive voice response (IVR) service on the number (8005000), the Interactive Messaging service on the number (*152#), the interactive Kiosk devices set up in commercial centers, mobile phones platforms and the Ministry of Interior’s website: www.moi.gov.ae.
“Work is underway to put in place technical solutions to provide services to the public in their preferred locations without the need to visit the service center,” added Lieutenant Colonel Al Hinai. He also noted that the ministry is endeavoring to provide other interactive services such the GIS Mapping and the Mobile optional and automatic Tracking System which allows people to inform the Ministry of Interior of their location and whereabouts, if need be.
Smart Services
Lieutenant Mohammed Darwish Al Balouki, Head of the Technical Team of Electronic Services and Smart Applications said: “Technically, the Ministry of Interior is in the process of carrying out a total revamp in the way it delivers services to the public. It is also working on re-engineering procedures to keep pace with the requirements of smart services. The technical possibilities are countless and benefit from the unwavering support of the police leadership at the Ministry of Interior”.
Lieutenant Mohammed Darwish Al Balouki explained that the ministry will be streamlining the provision of services through mobile phones as per a set of steps and techniques that will be available in the coming months. “This e-transformation marks a historical milestone in the field of technical development over the coming years,” he said.
In conclusion, Lieutenant Al Balouki noted that the Ministry of Interior will be launching 90 procedural services, 32 interactive services and 47 service request for the various sectors, namely; the Civil Defense; the police general headquarters; the Traffic and Licensing Departments; the Punitive and Correctional Establishments; as well as the immigration and naturalization services.
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The Arabic-language text of this announcement is the official, authoritative version. Translations are provided as an accommodation only, and should be cross-referenced with the Arabic-language text, which is the only version of the text intended to have legal effect.
Contacts
The UAE Minister of Interior's General Secretariat, Tactical Affairs and Security Media Department
Abu Dhabi Police GHQ - Security Media
Chris Cron +971-(0)-50-987-1317
E-mail: cron.media@hotmail.com
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