Dubai, United Arab Emirates, -Sunday 6 January 2019 [ AETOS Wire ]
In
line with its commitment to sustainability and to making the world a
better place, Grundfos, the award-winning world leader in advanced pump
and water application systems keeps moving the limits towards new
heights of innovation and quality.
While the
quality of products and services was the key driver of customer loyalty
and business growth for the past decades; today, in a world where
‘digital’ is the talk of the town, modern customers are looking beyond
just products, differentiating and making decisions based on digitally
driven experiences.
With this in mind, Grundfos Product Center
was designed to be a digital sizing and selection tool that lets you
find the optimal solution for every project. It provides all the
information that customers may need – including pump curves, technical
specs, CAD drawings, available spare parts, installer guides, videos and
other documentation – all in one place on the pump’s product page. As
the definitive product search system for all of Grundfos, the Grundfos
Product Center helps customers make the right choice faster, speeding up
their entire work process; covering every sector we serve, including
domestic and commercial building services, the water supply industry,
wastewater management, industry and OEM solutions.
“Establishing
long-term customer relations is now the pillar to ensure that brands
become the preferred choice over competitors and achieve significant
revenue growth”, commented Jaakko Hahtokari, Director, Internal Sales
& Commercial Excellence, Grundfos Gulf Distribution FZE. He added
“Grundfos has established through studies that the implementation of
digital technologies into all areas of business allows us to build more
sustainable relationships with customers and better understand their
needs,”. This approach drives customer loyalty and loyalty drives
topline growth; whilst one of the main drivers for building customer
loyalty through digital services is by having active digital customers.
“Your brand is a story unfolding across all customer touch points,” said
Jonah Scahs, the famous entrepreneur and designer.
To improve
interactions with customers and optimize their experience, Grundfos has
taken up the task to provide them with access to its wide array of
digital and professional services, with MyGrundfos. MyGrundfos is an
easy-to-use, 24/7 fast and effective portal, which allows registered
users do quick and easy self-service, find replacement pumps or spare
part kits, service order and warranty cases. MyGrundfos also allows
customers to quickly look up availability of a product, or find
information on lead times, order status, quotation overview, list price
and availability and export information in a quick and effective way at
their own convenience and outside office hours.
Grundfos EXTRANET is yet another digital tool from Grundfos. Designed for customers
who purchase from us direct, Grundfos Extranet raises the shopping
experience to new levels. With an adaptive design (desktop, tablet or
mobile) and intelligent search options, the Grundfos Extranet is always
ready for business. Access and trace business information, including
your orders, shipments and invoices from the last 1½ years, and get real
time information about prices, product availability and much more.
Enjoy the
convenience of Grundfos digital services from the comfort of your home
or office, that’s the philosophy behind Grundfos Service &
Solutions. With a truly global network and local presence across all
markets, we give you a little extra that adds up to a huge amount of
value.
Grundfos is a
global leader in advanced pump solutions and a trendsetter in water
technology. The company contributes to global sustainability by
pioneering technologies that improve quality of life for people and care
for the planet. Grundfos Gulf Distribution FZE incorporated in 1989 in
Dubai is the regional headquarters of the company for the East Europe,
Western Asia and Africa Region. Grundfos provides energy efficient pumps
and smart pumping solutions for various applications across diverse
segments including domestic & commercial buildings, industries,
water utilities (water & wastewater management) and pumps running on
renewable energy. For more information about Grundfos UAE visit: www.grundfos.ae
Contacts
Diego Aravena, Senior Marketing Project Manager, Communications
Marketing & Communications
Office : +97148815166 | Mobile : +971588386941
daravena@grundfos.com
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