Major General Khalifa Hareb Al Khaili, Acting Assistant Undersecretary of the Ministry of Interior for Naturalization, Residency and Ports Affairs, said that the four-star rating achieved by several departments and centers is an honor bestowed on the Ministry of Interior, which is keen to provide members of the public with the best-in-class services in order to achieve the highest rate of customer satisfaction.
Major General Al Khaili made the remark on Tuesday, while touring the customer service center at Al Ain Residency and Foreigners' Affairs Department to unveil the four-star plaque attained by the center, in accordance with the Customer Service Centers Classification Project. He added: “The police leadership has provided the necessary incentives to develop and enhance the various services offered by the Ministry of Interior to the public. This falls in line with the UAE’s national agenda, which aims to make the UAE the safest place in the world.”
“The Customer Service Centers Classification Project increases the UAE’s chances of becoming one of the leading countries in the world to adopt the best international practices in terms of government services delivery. “The Ministry of Interior is the key provider of government services, and is always keen to improve the quality of these services, according to international best standards, in order to achieve the highest rate of customer satisfaction,” he added.
Major General Al Khaili said: “The ministry is implementing internationally approved standards in service delivery and has been adopting all necessary means that contribute to the processes of development, improvement and to increase staff members’ skills and performance.” He also expressed his hope to see all of the ministry’s service centers receive an advanced rating under the Customer Service Centers Classification Project.
Major General Al Khaili added: “The diligent efforts of the Al Ain Residency and Foreigners' Affairs Department that helped earn this four-star rating will motivate them to strive harder towards higher standards of performance in order to attain the ultimate goal: the seven-star rating, and to serve the public efficiently. This is achieved with the support and attention of Lt. General HH Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, who has been adamant to encourage hard work and diligence in the processes of development, intended to bring a quantum leap that keeps pace with the developments across the UAE and the instructions of the wise leadership towards excellence.”
In conclusion, Major General Al Khaili said that the Ministry of Interior is keen to mark its centers’ achievements with distinguished ceremonies, saying that diligent work teams deserve praise and recognition.
Major General Al Khaili toured the Al Ain Residency and Foreigners' Affairs Department, accompanied by Colonel Salim Ali Al Qattam Al Zaabi, Director General of Residency and Foreigners Affairs in Abu Dhabi; Colonel Khalifa Matar Balquba' Al Humairi, Director of the Al Ain Residency and Foreigners' Affairs Department; and a number of senior officers at the ministry. Major General Al Khaili extended his gratitude and appreciation to the employees at the service center for their excellent performance and dedication to improve public services.
For his part, Colonel Salim Ali Al Qattam Al Zaabi, Director General of Residency and Foreigners Affairs in Abu Dhabi said: “The department has made this prestigious achievement for implementing a comprehensive administrative approach in customer service. This falls in line with a strategy that includes the best advanced practices, while focusing on customer satisfaction, empowering and coordinating national efforts and improving the standards of government services offered by federal and local entities, in order to achieve a high quality of life for all, according to the UAE Vision 2021.”
Colonel Al Zaabi added: “The department has worked as one team and adopted a comprehensive methodological evaluation process that echoes the vision of the Emirates Government Service Excellence Program: Providing seven-star Rating government services based on several standards, mainly; the strategic linking, through awareness and commitment to develop government services’ quality; the ability to create change; and understanding customers and their needs, using a database that ensures the best provision of services.” He also emphasized the department’s commitment to ensuring high service efficiency by presenting the services within a full package to provide added value for customers, as well as adopting innovation in presenting the services with the best design and management to improve services quality, “in order to achieve customer satisfaction in line with the vision and prospects of our wise government,” he added.
Colonel Khalifa Matar Balquba' Al Humairi, Director of the Al Ain Residency and Foreigners' Affairs Department noted that the center has implemented the Emirates Government Service Excellence Program under the slogan (Empower to Succeed). He emphasized the department’s keenness to pursue diligent efforts towards excellence and sustainable development to attain the highest levels of customer satisfaction, and achieve excellence in the delivery of government services.
Al Humairi said: “The Emirates Government Service Excellence Program represents a platform towards developing services, in a way that meet customers’ needs and exceeds their expectations of high-quality services. This approach is based on advanced international standards that cover all aspects of customer service. Improving the services offered by the department has earned positive feedback from members of the public, who stressed their confidence in the services provided by the ministry and praised the development efforts.”
At the end of the ceremony, Major General Al Khaili, accompanied by Colonel Al Zaabi and Colonel Al Humairi, honored the leaders of the project teams, namely: Lieutenant Colonel Matar Ali Al Saadi; Major Suheil Al Niyadi; Major Mohammed Al Shamesi; Major Abdullah Al Bloushi; Major Salim Al Ameri; Major Mubarak Al Shamesi; and Captain Khalifa Al Ka’bi.
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The Arabic-language text of this announcement is the official, authoritative version. Translations are provided as an accommodation only, and should be cross-referenced with the Arabic-language text, which is the only version of the text intended to have legal effect.
Contacts
The UAE Minister of Interior's General Secretariat, Tactical Affairs and Security Media Department
Abu Dhabi Police GHQ - Security Media
Chris Cron +971-(0)-50-987-1317
E-mail: cron.media@hotmail.com
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