Abu Dhabi, United Arab Emirates - Tuesday, 07. May 2024
Abu
Dhabi, United Arab Emirates, Tuesday, 07 May 2024. In the wake of
unprecedented weather events across the UAE, Al Wathba Insurance emerges
as a resilient and customer-centricity insurer, showcasing unparalleled
support for its customers during these challenging times.
As
the volume of claims surged by more than 150% in the aftermath of the
weather events, Al Wathba Insurance rose to the occasion, demonstrating
unparalleled efficiency and compassion in claim processing. Despite
facing a sudden influx of claims and support inquiries that strained
operational capacity, the company implemented extended operating hours
and bolstered resources to render support to its customers. Through
regular updates via multiple channels including calls, emails, SMS, and
the intuitive mobile app, Al Wathba Insurance ensured that affected
policyholders remained informed and reassured throughout the claims
processing journey.
Muralikrishnan R, Acting General Manager
said, “Al Wathba Insurance's ethos of proactive care extends beyond
mere words. Well before the weather events unfolded, we took decisive
action, reaching out to our policyholders with timely advisories and
expert guidance on safeguarding themselves and their assets. This
proactive approach underscores our unwavering commitment to empowering
and supporting our customer.”
Recognizing the importance of
technological innovation in enhancing customer experience, Al Wathba
Insurance's mobile app and online claims submission portal emerged as a
game-changers in simplifying the claims registration process. By
offering a seamless and user-friendly platform for claim submission, the
company alleviated the administrative burden on customers, enabling
swift and hassle-free assistance when it mattered most.
Despite
challenges, over 70% of claims stemming from the weather events have
been successfully processed and attended to, highlighting the company's
efficiency and dedication to customer satisfaction. Moreover, repairs or
full settlements have been completed for over 55% of the affected
vehicles, showcasing an ability to deliver tangible results in the face
of adversity.
Al Wathba Insurance has emerged as a steadfast
partner to its customers, embodying corporate responsibility and
unwavering support. Through proactive engagement, innovative approaches,
and a steadfast dedication to service excellence, the company sets a
standard that uplifts the industry and fosters trust among its
customers.
About Al Wathba Insurance:
Since its
inception, Al Wathba Insurance has centred its business around people.
It has constantly innovated solutions to help manage risk in ways that
meet the needs of the customer and the market. Now, with 25+ years of
solid experience in servicing the UAE insurance market, a strong capital
base, and the support of a panel of internationally renowned
reinsurers, Al Wathba Insurance is on its way to being the Company of
Choice in the UAE, one that creates real tangible value to its
stakeholders and provides the needed security and reliability to its
customers. It is proud to be rated BBB- with a positive outlook by
S&P global ratings and to has been recognized for 2 consecutive
years for its transformative digitized and smart technology by the UAE’s
insurance regulatory body.
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Contacts
Zeeshan Haider
Head of Marketing & Communications
Email: m_zeeshan@awnic.com
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