Company launches global booking experience to enable travelers to more seamlessly book and instantly confirm connecting rooms
(BUSINESS
WIRE)-- Just in time for summer travel, Hilton solves travel planning
frustrations as the first major hotel company to introduce a booking
experience that allows individuals to easily book and instantly confirm
at least two connecting rooms. This innovative technology - Confirmed
Connecting Rooms by Hilton - has started to roll-out globally and will
be available when booking on Hilton.com or through the Hilton Honors app
at participating hotels within any of the portfolio’s 18 world-class
brands.
“Research shows that nearly half of travelers booking
trips together consider connecting rooms to be important. As families
and friends begin to reunite, reconnect and travel again, we anticipate
that need will only grow stronger,” said Chris Silcock, executive vice
president and chief commercial officer, Hilton. “Confirmed Connecting
Rooms by Hilton presents an innovative solution to a decades-old problem
and creates a renewed confidence in the booking experience at a time
when a record number of people are travel planning.”
For larger
families, friend groups, wedding attendees and other travel parties,
there have always been many benefits to staying in connecting guest
rooms – but the booking process wasn’t always seamless. In the past, to
stay in connecting rooms, guests would indicate their request when
booking and then, many times, follow-up with both calls and emails,
stressing the importance of this room experience for their stay. In most
cases, connecting rooms, if available, were only confirmed when the
guest arrived at the hotel, during check-in, sometimes leaving the guest
frustrated before they even unpacked their bags.
Individuals can now book and instantly confirm connecting rooms in three easy steps:
Step 1: Select number of desired rooms, along with the destination and dates, and choose your hotel
Step 2: When selecting a room, check the box to indicate interested in connecting rooms
Step 3: Select each connecting room at the desired rates, and book the stay with instant confirmation
This concept was originally engineered by Hilton’s new urban lifestyle hotel brand, Motto by Hilton.
“The
idea for Confirmed Connecting Rooms by Hilton came straight from our
guests, who told us they wanted more flexibility in their travel space
and experience,” said Tripp McLaughlin, global head, Motto by Hilton.
“It’s exciting to see how an innovation created for one Hilton brand can
help eliminate the hassle of coordinating travel for friend and family
groups across our entire family of brands.”
Most of the newly
branded Motto by Hilton hotels offer an expanded connecting room concept
where guests have the ability to book up to nine unique connecting room
configurations with adaptable furniture and modern design to create the
ideal accommodation and social environment for group travel.
For more information, or to book connecting rooms, visit Hilton.com/ConnectingRooms.
About Hilton
Hilton
(NYSE: HLT) is a leading global hospitality company with a portfolio of
18 world-class brands comprising more than 6,500 properties and more
than one million rooms, in 119 countries and territories. Dedicated to
fulfilling its founding vision to fill the earth with the light and
warmth of hospitality, Hilton has welcomed more than 3 billion guests in
its more than 100-year history, earned a top spot on the 2020 World’s
Best Workplaces list, and was named the 2020 Global Industry Leader on
the Dow Jones Sustainability Indices. In 2020, Hilton CleanStay was
introduced, bringing an industry-defining standard of cleanliness and
disinfection to hotels worldwide. Through the award-winning guest
loyalty program Hilton Honors, the more than 115 million members who
book directly with Hilton can earn Points for hotel stays and
experiences money can’t buy. With the free Hilton Honors mobile app,
guests can book their stay, select their room, check in, unlock their
door with a Digital Key and check out, all from their smartphone. Visit
newsroom.hilton.com for more information, and connect with Hilton on
Facebook, Twitter, LinkedIn, Instagram and YouTube.
View source version on businesswire.com: https://www.businesswire.com/news/home/20210616005226/en/
Contacts
NEWS MEDIA
CONTACT ONLY:
Colleen Hart
Director, Global Enterprise Communications
Colleen.Hart@Hilton.com
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